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The Consumer and Elder Rights Division provides access to information, assistance, referrals, resource coordination and advocacy in those areas of daily living that maximize personal choice and independence for New Mexico's older adults, adults with disabilities and their families and caregivers.
The Division's programs are points of entry to the complex and often daunting long-term services system. Services are delivered through a single bureau, the Aging and Disability Resource Center (ADRC).
Goals
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Improve access to long-term support services for older adults and adults with disabilities through a telephonic, web-based and community-based single-point-of-entry system.
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Prevent and reduce adult abuse, neglect, and exploitation.
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Improve the health and wellness of New Mexico's older adults and adults with disabilities.
Objectives
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Utilize resource coordination instruments for screening, assessment and evaluation of needs so that the daily living needs of individuals served are adequately identified and addressed.
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Provide increased outreach and education to social services providers, aging network providers, hospital discharge planners, NM Department of Corrections transition case workers, pharmacies, and case managers, statewide.
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Develop and implement an options counseling program so that individuals without the ability to resolve problems or access services on their own receive individual short-term case management.
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Develop and implement a person-centered planning tool, accessible on the Social Services Resource Directory web-site, so that individuals can plan for future long-term care needs, enabling them to live on their own terms in their own communities.
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Provide the tools and authority to certify the highest possible level of eligibility for Medicaid services, accurately assessing the likelihood that individuals will receive services upon formal application.
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Increase screening for, and enrollment in, low-income subsidy programs for Medicare and Medicaid beneficiaries who have limited incomes and resources, to assist them in paying for their prescription drug coverage monthly premiums, yearly deductibles, coinsurance amounts and copayments, and prevent gaps in their coverage.
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Increase access to counselors trained to resolved complex Medicare and private insurance billing issues, appeals, and grievances to reduce insurance fraud, error, and abuse.
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Increase access to prescription drug assistance programs to enable older adults and adults with disabilities to obtain the medications they need at costs they can afford.
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LINKS TO RELATED PAGES
Aging
and Disability Resource Center
Access
to information, assistance, referrals and advocacy in those areas of daily
living
Benefits Counseling Program
Long-Term Care Ombudsman Program
Prescription Drug Assistance and Disease Management
Legal
Services Bureau
Advocacy
and legal representation
Benefits
Counseling Desk Reference*
Contact information that seniors and people with disabilities would find helpful. It contains topics such as Medicare, Medicaid, Social Security, Medicare
D, legal assistance and much more.
Links marked with an asterisk (*) are
Adobe Acrobat pdf files.
If necessary, click
here
to download Adobe Acrobat Reader at no charge.
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