Since late 2004, this state-of-the-art information & assistance call-in, walk-in and web-based center has been in full operation. The New Mexico Aging and Disability Resource Center (NM ADRC) is the Single Point of Entry for Seniors and Adults with Disabilities to Access to Long-term Support Services in New Mexico.

The Aging and Disability Resource Center (ADRC) provides telephonic information, assistance, referrals and advocacy in those areas of daily living that will maximize personal choice and independence for seniors and adults with disabilities throughout New Mexico, as well as for their caregivers.

The ADRC Coordinators provide over the phone counseling in care coordination. Care coordination is best described as assisting the client in describing their situation/problem. Generally the client recognizes the problem and may not know how to articulate it and may not be aware of the resources that are available to the elderly and disabled population in New Mexico. ADRC Coordinators provide information on community services such as independent living centers, legal services, homemaker assistance, senior centers, transportation, home-delivered meals, home modifications, assisted living and long-term care facilities, respite care, support groups, and many more resources.

The ADRC also provides benefits counseling on the Medicare prescription drug program, Social Security, Medicaid, Medicare and Veterans benefits information and related Senior Medicare Patrol billing questions and appeals.

Goals

• Improve access to long-term support services for older adults and adults with disabilities through a telephonic, web-based and community-based single-point-of-entry system.

• Prevent and reduce adult abuse, neglect, and exploitation.

• Improve the health and wellness of New Mexico’s older adults and adults with disabilities.

Objectives

• Utilize resource coordination instruments for screening, assessment and evaluation of needs so that the daily living needs of individuals served are adequately identified and addressed.

• Develop and implement an options counseling program so that individuals without the ability to resolve problems or access services on their own receive individual short-term case management.

• Develop and implement a person-centered planning tool, accessible on the Social Services

• Resource Directory web-site, so that individuals can plan for future long-term care needs, enabling them to live on their own terms in their own communities.

• Provide the tools and authority to certify the highest possible level of eligibility for Medicaid services, accurately assessing the likelihood that individuals will receive services upon formal application.

• Increase screening for, and enrollment in, low-income subsidy programs for Medicare. Medicaid beneficiaries who have limited incomes and resources, to assist them in paying for their prescription drug coverage monthly premiums, yearly deductibles, coinsurance amounts and copayments, and prevent gaps in their coverage.

LINKS TO

RELATED PAGES

Benefits Counseling Desk Reference*

Contact information that seniors and people with disabilities would find helpful. It contains topics such as Medicare, Medicaid, Social Security, Medicare D, legal assistance and much more.

Aging and Disability Information and Referral Topics

More Resource Center information

Volunteer for the Aging and Disability Resource Center*

Links marked with an asterisk(*) are Adobe Acrobat pdf files. If necessary, click here to download Adobe Acrobat Reader at no charge.